1. Introduction

CareMetric AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. This policy complies with HIPAA regulations and applicable data protection laws.

 

2. Information We Collect

Name, email address, phone number, professional credentials, and login credentials.

Patient Health Information (PHI)

Clinical notes, patient demographics, vital signs, care plans, and other health-related data you input into the system.

Usage Data

Log data, device information, IP addresses, and interaction with our service.

Payment Information

Payment card details and billing information (processed securely through Stripe or Apple).

 

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Service

• Process your transactions and subscriptions

• Generate AI-powered documentation and clinical insights

• Improve our algorithms and service features

• Send administrative communications

• Ensure compliance with healthcare regulations

• Detect and prevent fraud or security issues

 

4. HIPAA Compliance

CareMetric AI is HIPAA compliant. We act as a Business Associate and have implemented appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI). We enter into Business Associate Agreements (BAA) with covered entities as required.

 

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist in operating our service (e.g., cloud hosting, payment processing)

• Legal Requirements: When required by law or to protect our rights

• Business Transfers: In connection with a merger, acquisition, or sale of assets

• With Your Consent: When you explicitly authorize sharing

 

6. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest

• Access controls and authentication

• Regular security audits and monitoring

• Secure data centers with physical security

• Employee training on privacy and security

 

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. PHI is retained according to legal requirements and organization's policies. You may request deletion of your data at any time, subject to legal obligations.

 

8. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate data

• Request deletion of your data

• Export your data

• Opt-out of marketing communications

• Lodge a complaint with a supervisory authority

 

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

 

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

 

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

 

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:
Email: info@caremetricai.com
Privacy Officer: CareMetric AI, Inc.